Customer policies
These policies explain how we work and how we support you, all in one place. Whether you’re looking for practical advice, answers to common questions or more detail on specific topics, you’ll find clear information you can rely on and revisit whenever it’s useful.
Anti-Social
Behaviour and Hate
Incidents Policy
Complaints Policy
Customer Engagement Policy
Customer Service Policy
Damp, Mould and Condensation Policy
Domestic Abuse Policy
Equality, Diversity
and Inclusion Policy
Neighbourhood
Management Policy
Repairs Policy
Safeguarding for Children Policy
Shared Ownership Policy
Have a
question?
If you have a question about Pathways, take a look at our Pathways FAQs section. If you’d like to talk to a member of our team, email us at pathways@lloydsliving.co.uk or call us on 0345 030 6546 and let us know how we can help.