Make a complaint

Use this form to submit any complaints about services we have provided, failed to provide, or have not delivered to the standard you expect.

If you are reporting more than one concern, please select a category for each complaint you would like to make. This may help us address them more quickly.

You can raise more than one query on this form, just click the plus icon below.

Enquiry

What is your complaint about?

Please outline the details of your complaint. Where possible, include specific information such as who you spoke with, dates and times, what was discussed, and any unfulfilled commitments.

What would you like us to do to put right your complaint?

Do you want to raise another query? Please use the plus icon above to add multiple queries.

How would you like us to contact you?

First Name

Surname

Confirm email address

Phone number

Alternative phone number

Address Line 1

Address Line 2

City

County

Postcode

Your reference number (this helps us to be assured its you contacting us)

Please do not include any sensitive personal information (e.g. accessibility or disability details) in this form.

If you need to contact us regarding sensitive information, please email us directly at hellopathways@lloydsliving.co.uk.

By submitting this form, you provide us with consent to use your contact details for the purpose of responding to your enquiry. Your information may be shared with our third-party managing agents if necessary to address your query. It will not be shared with any other third parties or used for marketing purposes. If you’d like to know more about how we handle personal data, please read our Privacy Notice.

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