Company documents
Here you’ll find useful documents on our performance and principles. These standards and regulations shape how Pathways acts responsibly every day for our customers. They reflect our shared purpose with Lloyds Banking Group: Helping Britain Prosper by driving transparency, trust, and sustainability for generations to come.
From 2027, you’ll also be able to view our HOS Complaints Self-Assessment and our Annual Complaints Performance and Service Improvement Report here, helping you see how we’re improving our service over time.
Pathways Annual Report and Financial Statements 2025
Have a
question?
If you have a question about Pathways, take a look at our Pathways FAQs section. If you’d like to talk to a member of our team, email us at pathways@lloydsliving.co.uk or call us on 0345 030 6546 and let us know how we can help.